Let the other person do a great deal of the talking

The Safety Valve in Handling Complaints

1. Most people trying to win others to their way of thinking do too much talking themselves.
2. Let the other people talk themselves out
3. So ask them questions. Let them tell you a few things.
4. If you disagree, don’t interrupt.
5. They won’t pay attention to you while they still have a lot of ideas of their own crying for expression.
6. Listen patiently and with an open mind.
7. Encourage them to express their ideas fully.
8. Listening to a person and hearing what they have to say, creates a cooperative relationship
9. Almost every successful person likes to reminisce about his early struggles.
10. Encourage the other person to do most of the talking
11. Even our friends would much rather talk to us about their achievements than listen to us boast about ours.
12. La Rochefoucauld, the French Philosopher, said: “If you want enemies, excel your friends; but if you want friends, let your friends excel you.”
13. When our friends excel us, they feel important; but when we excel them, they – or at least some of them – will feel inferior and envious.
14. Ask people to share their joys and accomplishments, and only mention your achievements when asked