Call Attention to People's Mistakes Indirectly
How to Criticize - And Not Be Hated for It
1. They admired Charles Schwab because he said nothing about breaking the rules and gave them a little present and made them feel important.
2. Wanamaker didn't say a word. Quietly slipping behind the counter, he waited on the woman himself and then handed the purchase to the salespeople to be wrapped as he went on his way.
3. The mayor has had a truly open-door administration since the day his door was symbolically thrown away.
4. Simply changing one three-letter word can often spell the difference between failure and success in changing people without giving offense or arousing resentment.
5. Many people begin their critisim with sincere praise followed by the word "but" and ending with a critical statement. The person would feel encourage up until they heard the word "but". Then they may question the sincerity of the original praise.
6. This could be easily overcome by changing the word "but" to "and". "We're really proud of you, Johnnie, for raising your grades this term, and by continuing the same conscientious efforts next term, your algebra grade can be up with all the others.
7. There was no inference of failure. We merely call his attention to the behavior we wished to change indirectly, and the chances are he will try to live up to our expectations.
8. Calling attention to one's mistakes indirectly works wonders with sensitive people who may resent bitterly any direct criticism.
9. After cleaning the yard herself, she said "I'm really pleased with the way the front lawn was left last night; it is nice and clean and does not offend the neighbors." From that day forward the workers picked up and piled the debris to one side....
10. "Gentlemen, you are leaders" You will be most effective when you lead by example. You know what the regulations say about... The result was predictable.
11. She merely remarked that it would make an excellent article for the North American Review. She praised it and at the same time subtly suggested that it wouldn't do as a speech.
1. They admired Charles Schwab because he said nothing about breaking the rules and gave them a little present and made them feel important.
2. Wanamaker didn't say a word. Quietly slipping behind the counter, he waited on the woman himself and then handed the purchase to the salespeople to be wrapped as he went on his way.
3. The mayor has had a truly open-door administration since the day his door was symbolically thrown away.
4. Simply changing one three-letter word can often spell the difference between failure and success in changing people without giving offense or arousing resentment.
5. Many people begin their critisim with sincere praise followed by the word "but" and ending with a critical statement. The person would feel encourage up until they heard the word "but". Then they may question the sincerity of the original praise.
6. This could be easily overcome by changing the word "but" to "and". "We're really proud of you, Johnnie, for raising your grades this term, and by continuing the same conscientious efforts next term, your algebra grade can be up with all the others.
7. There was no inference of failure. We merely call his attention to the behavior we wished to change indirectly, and the chances are he will try to live up to our expectations.
8. Calling attention to one's mistakes indirectly works wonders with sensitive people who may resent bitterly any direct criticism.
9. After cleaning the yard herself, she said "I'm really pleased with the way the front lawn was left last night; it is nice and clean and does not offend the neighbors." From that day forward the workers picked up and piled the debris to one side....
10. "Gentlemen, you are leaders" You will be most effective when you lead by example. You know what the regulations say about... The result was predictable.
11. She merely remarked that it would make an excellent article for the North American Review. She praised it and at the same time subtly suggested that it wouldn't do as a speech.
posted by JP Globetrotter at 12:14 PM
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